At Health Pack Meals, we believe healthy eating should be simple, convenient, and stress-free.
Whether you’re ordering your first meal, managing a subscription, or just have a quick question, our goal is to make the process clear and easy from start to finish.
We prepare fresh, fully cooked meals designed to support real lifestyles — fitness goals, busy schedules, and everything in between.
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Macro-friendly, chef-prepared meals
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Flexible ordering with no long-term commitment
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Secure checkout & multiple payment options
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Local support you can actually reach
If you’re unable to find the information you’re looking for in the FAQs above, our team is available to assist with general questions related to orders, deliveries, subscriptions, and payments.
While most questions are answered above, you’re welcome to contact us for additional support. Please note that response times may vary based on order volume and business hours.
For faster assistance, we recommend including your order number and a brief description of your question when reaching out.
Business Hours
Customer Support & Store Hours:
Monday – Saturday: 11:00 AM – 8:00 PM
Saturday: Online order pickup only (for orders placed by Wednesday at 11:59 PM)
Messages received outside of business hours will be reviewed on the next business day.
Contact Information
Office: (301) 337-7274
Email: info@healthpackmeals.com
Location:
340 Main St, Gaithersburg, MD 20878
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Yes — we accept all WooCommerce-supported payment methods, including:
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Visa
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Mastercard
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American Express
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Discover
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Debit cards
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Apple Pay
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Google Pay
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Any other secure payment methods enabled through WooCommerce at checkout
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All payments are processed securely during checkout.
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Yes — you can pay by credit card for all online orders.
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Your card is charged securely once your order is successfully placed.
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If you experience any payment issues, please contact us for assistance.
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We accept all payment methods supported by WooCommerce, including:
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Major credit and debit cards
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Apple Pay
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Google Pay
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Other secure digital payment options shown at checkout
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Available options may vary depending on your device, browser, and location.
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Because our products are fresh, perishable food items, we do not accept traditional returns.
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If there is an issue with your order (missing item, incorrect item, damaged packaging, or quality concern), please contact us immediately.
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We will review the issue and make it right when appropriate.
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Add your items to the cart and proceed to checkout.
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Enter your promotional code in the discount code field and click Apply.
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Promo codes may have:
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expiration dates
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usage limits
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product or customer eligibility requirements
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Gift certificates and gift cards are valid for 12 months from the date they are issued.
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After 12 months, any unused balance will expire.
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If you have trouble redeeming a gift certificate, please contact us for help.
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If you selected delivery and did not receive your order, please contact us as soon as possible.
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Confirm your delivery address and check the immediate delivery area.
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Once verified, we will work quickly to resolve the issue.
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Due to the nature of prepared meals, exchanges and refunds are handled case-by-case.
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If there is a verified issue with your order, we may offer:
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a replacement
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store credit
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or a refund, depending on the situation
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Please provide your order number and any relevant details when contacting us.
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Delivery times and availability are subject to order cutoffs and service areas.
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Subscription changes, including skips, pauses, or meal updates, must be completed before the weekly cutoff to apply to the upcoming order.
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Changes made after the cutoff will apply to the following week’s order.
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Cutoff details are provided during checkout and in subscription settings.
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Health Pack Meals focuses on prepared, packaged meals designed for convenience, consistency, and goal-driven nutrition. These meals are ideal for customers who want ready-to-heat options and online ordering with scheduled pickup or delivery.
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Culture Kitchen by HPM is our storefront experience, where customers can visit in person to build their own bowls, grab fresh meals, and enjoy rotating flavors inspired by global cuisines.
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While both brands are part of the same company and share the same quality standards, they offer different ways to enjoy our food:
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Health Pack Meals = prepared meal ordering & subscriptions
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Culture Kitchen by HPM = in-store, build-your-own & grab-and-go experience
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Menu items, availability, pricing, and ordering methods may vary between the two.
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Yes — we offer healthy catering for events and groups with custom packages designed for up to 40 guests. healthpackmeals.com
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Catering packages include a choice of proteins, carbs, veggies, and toppers, with options to add extras for a per-person charge. healthpackmeals.com
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A minimum of 4 days’ notice is required to place catering orders so our kitchen can prepare your event properly. healthpackmeals.com
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Catering pickup or delivery is available between 11:00 AM and 7:00 PM on the event date. healthpackmeals.com
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Delivery is available within Montgomery County, MD; address details are collected during checkout. healthpackmeals.com
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We prepare our catering meals with wholesome ingredients that are soy- and dairy-free and cooked with 100% olive oil, unless otherwise noted on the menu. healthpackmeals.com
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Please contact us with your event details for a quote or custom menu options.